Internationally-renowned plastic surgery sales trainer, practice management consultant, and speaker, Terri Ross says the number one question she hears is, “What can we do to increase our practice revenue?” Our plastic surgery consulting firm offers powerful sales training for you and your team, with a roadmap to explosive growth. It’s all about enhancing the patient experience. 

What is plastic surgery sales training? 

Does your team understand the patient journey? Could they know it better? If the answer is “yes,” they could benefit from plastic surgery sales training. Sales training from award-winning consultant Terri Ross focuses on enhancing every aspect of the patient journey. A world-class patient experience with positive interactions and care can significantly increase revenue at your practice. 

How can plastic surgery sales training help?

Just as in any consumer product or retail business, customer service and sales are the beating heart of a successful plastic surgery practice. Knowing your patient and their needs, understanding the patient journey, and ensuring every member of your team is professional, well-trained, and knowledgeable, can be the difference between a “good” practice and a “great” practice. 

Plastic surgery sales training from Terri Ross Consulting, with over 20 years of experience, can help cosmetic surgery practices and medical spas launch, grow, and/or scale. Our sales training is geared to get results where they matter: on the bottom line. Our goal is to assist your practice to:

  • Generate more revenue
  • Attract more patients
  • Evaluate processes, including customer service, skills assessment, and operating efficiency
  • Make the specific strategic changes necessary for hidden growth and revenue streams
  • Expertly train staff to convert patients into additional procedures which creates long term patient retention.

How do I choose the best plastic surgery sales training program? 

Our plastic surgery sales training can be delivered in-office, online, or in a seminar format. The process begins with an in-depth consultation. Some of the questions we ask include, “What are your current pain points? What are your plateaus and/or where would you currently like to see growth? What kind of training has your team had and do you feel they are competent in answering questions, engaging, overcoming objections and able to book and or convert clients? What is your patient journey, from the first phone call to when they walk in the door?” A full evaluation of the current scene will reveal the training program most appropriate for your practice. 

What kind of plastic surgery sales training programs exist

Our plastic surgery sales training programs are geared for different practice needs. We offer onsite training, online training, and a 2 day live seminar. Terri Ross Consulting offers a 1.5 day on-site plastic surgery sales training, a 5-module online plastic surgery sales training, and a two-day conference. They each offer Terri Ross’ Practice Foundational Elements (PFE™ System), proven to increase revenue upwards of $500,000; a road-map to your 7-figure business; and Terri’s LAER (Listen, Acknowledge, Explore, Respond) Model, among other components, with varying time commitments and benefits. 

The Zone of Genius. 

According to Terri Ross, the key to powerful plastic surgery sales training lies in being open to elevating your zone of genius. Your zone of genius is the science and art of plastic surgery; Terri Ross’ zone of genius is in the science and art of the customer experience and sales conversion. 

With over two decades of experience in corporate global sales and management, including multiple awards, and inclusion in numerous publications, Terri Ross is an in-demand trainer, speaker, and consultant. Through her plastic surgery sales training, Terri Ross Consulting has helped practices reach the 7+ figure mark and plastic surgery practices increase their revenue 600%. Call today for an initial consultation.